Billing Information

Fulgent and subsidiaries are in contract with over 360 national payers, covering millions of patients in the United States for genetic and pathology testing. We will submit claims for insured patients directly to insurance companies, including Medicare and Medicaid, in accordance with applicable insurer requirements. Please include accurate patient insurance information at the time of specimen submission and verify which laboratories are in-network or participate in your plan's benefits, as this information may impact your level of coverage. Regardless of your in/out network status, we are committed to making testing more affordable for everyone. Contact us for possible payment options.

Please call your insurance company directly if you have any questions or a member of our Benefits Investigation team at +1‑888‑FULGENT (1‑888‑385‑4368).

Prior authorization for advanced diagnostic testing is becoming increasingly common. Some insurance companies require a review of medical records before determining if a test is covered by the plan. We will submit the medical information from the healthcare provider in an attempt to obtain a prior authorization.

On occasion, a patient's insurance will not cover the full amount of the bill. This may happen when a patient has not met their annual deductible, or if the service is not covered under the patient's policy. Certain tests are not covered under some Medicare, Medicaid, or commercial group insurance contracts. If you are a physician or patient who has a question about a statement or invoice, please contact our billing services team at +1‑888‑FULGENT (1‑888‑385‑4368).

Fulgent and subsidiaries are committed to working with patients to make testing affordable. Eligibility for financial assistance is based on total income, number of household members, and additional criteria as provided in Federal and State guidelines. If you would like to apply or learn more about available financial assistance options, please visit our Financial Assistance Program.

Fulgent and subsidiaries offer institutional billing. For more information, please call +1‑888‑FULGENT (1‑888‑385‑4368) option 5.

Fulgent and its subsidiaries offer a cash price for uninsured patients. Select the "Self-Pay" option on our test requisition form and provide the patient's contact information. If ordering online, select the "Self-Pay" option in the billing portion of the ordering process. Fulgent or one of its subsidiaries will follow up with the patient directly regarding payment.

To obtain a Good Faith Estimate for uninsured pricing please call us at +1‑888‑FULGENT (1‑888‑385‑4368).