Billing Information

Fulgent and subsidiaries are in contract with over 360 national payers, covering millions of patients in the United States for genetic and pathology testing. We will submit claims for insured patients directly to insurance companies, including Medicare and Medicaid, in accordance with applicable insurer requirements. Please verify and update patient insurance information at the time of patient specimen submission and know which testing laboratories are in-network or participating providers for your benefit plan. This information may impact your level of coverage. However, regardless of your in/out network status, we are committed to making testing affordable for everyone. Contact us for an out-of-pocket estimation or self-pay options.

Please call your insurance company directly if you have any questions or a member of our Benefits Investigation team at +1‑888‑FULGENT (1‑888‑385‑4368).

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Prior authorization for advanced diagnostic testing is becoming increasingly common. Some insurance companies require a review of medical records before determining if a test is covered by the plan. We will submit the medical information from the healthcare provider in an attempt to obtain a prior authorization.

On occasion, a patient's insurance will not cover the full amount of the bill. This may happen when a patient has not met their annual deductible, or if the service is not covered under the patient's policy. Certain tests are not covered under some Medicare, Medicaid, or commercial group insurance contracts. If you are a physician or patient who has a question about a statement or invoice, please contact our billing services team at +1‑888‑FULGENT (1‑888‑385‑4368).

Fulgent and subsidiaries are committed to working with patients to make testing affordable. Eligibility for financial assistance is based on total income, number of household members, and additional criteria as provided in Federal and State guidelines. If you would like to apply or better understand our financial assistance options please call +1‑888‑FULGENT (1‑888‑385‑4368).

Fulgent and subsidiaries offer institutional billing. For more information, please call +1‑888‑FULGENT (1‑888‑385‑4368) option 5.

We offer cash pricing at a discounted rate to make our tests accessible to all patients. Patients who do not meet insurance coverage policies for testing or have no insurance coverage can choose the Self-Pay option to get their tests done with Fulgent.

To take advantage of the self-pay price, select the "Self-Pay" option on our test requisition form and provide the patient's contact information. If ordering online, select the "Self-Pay" option in the billing portion of the ordering process. Fulgent or one of its subsidiaries will follow up with the patient directly regarding payment.

To obtain a Good Faith Estimate for self-pay pricing please call us at +1‑888‑FULGENT (1‑888‑385‑4368).